ALEXANDER SPAS Service Policy: If you are requesting warranty service, Alexander Spas covers all warranty work on spas the company has sold. Your warranty covers time spent on site. ALEXANDER SPAS charges a travel fee of $149 for all warranty calls. If you are within 90 days of your spa delivery date, travel free will be waived. If you are outside 30 miles, there is an additional charge of $3 per mile over 30 miles 95667 zip code. If you have requested warranty service, and there is no issue with the spa (IE, improper electrical hook), you will be charged $99 per hour minimum while on site in addition to a $149 travel fee. For out of warranty service the charges are the same. You may pay with check, cash or credit/debit card at time of billing.
Please please allow up to 72 hours for us to respond to an online submission.
The SUBMIT button will appear AFTER you complete all of the required fields