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Hot Tub & Spa Emporium BBB Business Review

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About the Owner

Todd Smith, founder and owner of the Hot Tub and Spa Emporium in Rocklin, California, has 30 years experience in the hot tub/spa industry. You can be confident in knowing his experience is second to none. Todd is truly passionate about knowing his products and serving his customers and welcomes the opportunity to answer any questions you may have!

Google Reviews

Hot Tub & Spa Emporium | Rocklin Store

4.6 out of 5 stars

Frank Provost

5 out of 5 stars

posted 1 month ago

My wife and I decided to replace our old spa and ended up buying from Hot Tub & Spa Emporium. We got a great deal on exactly what we wanted and the transaction was quick and easy. The best part was the quick delivery and service. The three guys called ahead, arrived on time, removed the old spa, and even cleaned up the hot tub pad before brining in the new tub. They were very careful to be sure they positioned it exactly where I wanted it and were very friendly and professional. Turns out the new spa had a pinhole leak when we filled it up but they were out there the next day to fix it, filled it back up for us, and made sure not to let our dogs out. So far we are enjoying the new tub and are happy with our overall service. If we had one improvement it would be in the material used to wrap the outside. It's kind of a cheaper plastic that we worry about wearing well but we will see. Thanks to everyone for a great experience!

Heather White

5 out of 5 stars

posted 1 week ago

Great service and great Twilight spa! Tod and Brandon were very helpful, informative and professional. The delivery team was also very careful and respectful-- placed it exactly where we wanted it. Setup instructions were clear and got us going quickly. The Twilight 3 person corner unit fits perfectly in our space and is soooo relaxing. We've been enjoying our new spa every night since!